Privacy Policy

Introduction

JFAM Packaging ("we," "our," "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website at jfampackaging.com or engage with our services.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with our policies, please do not use our website or provide us with any personal information.

Scope of This Privacy Policy

This Privacy Policy applies to:

• Personal information collected through our website, online store, quotation tools, and contact forms
• Information gathered via phone calls, emails, SMS, or other direct communication channels
• Data collected during order processing, delivery, and customer support interactions

This policy does not cover third-party websites linked from our site. We recommend reviewing the privacy policies of any external websites you visit.

Information We Collect

JFAM Packaging may collect the following types of personal information:

Personal Identification Information

• Full name
• Email address
• Phone number / Mobile number
• Company name (for B2B customers)
• Job title or position (for corporate accounts)

Delivery and Billing Information

• Delivery address (street, barangay, city, postal code)
• Billing address (if different from delivery address)
• Landmark or special delivery instructions

Payment Information

• Payment method (bank transfer, e-wallet, credit/debit card, cash on delivery)
• Payment transaction details (handled securely by third-party payment processors)
• Note: We do not store full credit card or bank account details on our servers

Order and Transaction Information

• Product selections, quantities, and specifications
• Order history and purchase records
• Quotation requests and pricing inquiries
• Invoices and receipts

Technical and Usage Data

• IP address and browser type
• Device information (operating system, screen resolution)
• Pages visited, time spent on site, and navigation patterns
• Referral sources (how you found our website)

How We Collect Information

We collect personal information through the following methods:

• Website Forms: Contact forms, quotation requests, newsletter sign-ups, and online store checkout
• Direct Communication: Phone calls, emails, Viber messages, Facebook Messenger inquiries
• Order Processing: Information provided during purchase, delivery coordination, and payment confirmation
• Browser Storage and Optional Analytics: Essential local or session storage supports website functions. Non-essential analytics loads only after you choose to allow it (see the section below).
• Third-Party Integrations: Payment gateways, delivery partners, and analytics tools may collect data on our behalf

How We Use Customer Information

JFAM Packaging uses personal information for the following purposes:

• Order Fulfillment: Processing orders, arranging delivery, and confirming purchases
• Customer Service: Responding to inquiries, resolving issues, and providing product support
• Billing and Payments: Generating invoices, processing payments, and maintaining financial records
• Communication: Sending order confirmations, delivery updates, and transactional emails
• Marketing (with consent): Sending promotional offers, newsletters, and product updates (customers may opt-out at any time)
• Business Improvement: Analyzing customer behavior, improving website functionality, and optimizing product offerings
• Legal Compliance: Meeting regulatory requirements, tax obligations, and business reporting standards

Legal Basis and Business Purpose

We process personal information based on the following legal grounds:

• Contractual Necessity: To fulfill our contractual obligations when you place an order
• Legitimate Business Interests: To operate our business, improve services, and maintain customer relationships
• Consent: For marketing communications and non-essential data processing (you may withdraw consent at any time)
• Legal Compliance: To comply with Philippine laws, tax regulations, and government reporting requirements

Sharing of Information

JFAM Packaging does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with:

• Delivery Partners: Courier services and logistics providers require your name, address, and contact details to complete deliveries
• Payment Processors: Secure third-party payment gateways (e.g., PayMongo, GCash) process payment transactions
• Service Providers: IT support, web hosting, email marketing platforms, and analytics tools that assist in business operations
• Legal Authorities: When required by law, court orders, or government regulations

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

Payment, Delivery, and Courier Information

For successful order fulfillment, we share your delivery details (name, address, phone number) with our courier partners. Payment information is processed securely through encrypted third-party payment gateways. We do not store sensitive payment card details on our servers.

Website Analytics, Cookies, and Tracking

The website may use essential browser storage to remember cart contents, quotation drafts, interface preferences, and whether the opening brand screen has already been shown during the current session. These functions do not require optional analytics permission.

Google Analytics is optional and is not loaded unless a valid analytics property is configured and you select “Allow analytics” in the website notice. If you decline, the website's essential features remain available.

• Optional analytics may measure page visits, referral sources, website performance, and actions such as phone or quotation-download clicks.
• Analytics permission is stored on your device so the website can remember your choice.
• You may reset the choice by clearing site data for jfampackaging.com in your browser.

Marketing Communications

With your consent, we may send promotional emails, SMS messages, or app notifications about new products, special offers, and company updates.

You can opt-out of marketing communications at any time by:

• Clicking the "unsubscribe" link in promotional emails
• Replying "STOP" to marketing SMS messages
• Contacting us directly at sales@jfampackaging.com

Note: Opting out of marketing emails does not affect transactional communications (order confirmations, delivery updates, invoices).

Data Storage and Retention

Personal information is stored securely on servers located in the Philippines or with trusted international cloud service providers. We retain customer data for as long as necessary to:

• Fulfill our business obligations and provide customer support
• Comply with tax and legal record-keeping requirements (typically 5-7 years)
• Resolve disputes and enforce our Terms of Service

After the retention period, personal data is securely deleted or anonymized.

Data Security

JFAM Packaging implements industry-standard security measures to protect your personal information, including:

• SSL encryption for data transmitted over the internet
• Secure access controls and password protection for internal systems
• Regular security audits and software updates
• Restricted access to personal data on a need-to-know basis

While we take all reasonable precautions to safeguard your data, no online transmission or storage system is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.

Customer Rights

Under Philippine data privacy laws (Republic Act No. 10173 - Data Privacy Act of 2012), you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data (subject to legal and contractual obligations)
• Right to Object: Object to the processing of your data for marketing purposes
• Right to Data Portability: Request your data in a structured, machine-readable format
• Right to Withdraw Consent: Withdraw consent for marketing communications or non-essential data processing

To exercise any of these rights, please contact us at sales@jfampackaging.com or call +63 976 203 0009. We will respond to your request within a reasonable timeframe.

Data Accuracy

It is your responsibility to ensure that the information you provide is accurate and up-to-date. Please notify us immediately if your contact details, delivery address, or other personal information changes.

Third-Party Websites

Our website may contain links to external websites (e.g., payment processors, social media platforms, supplier sites). JFAM Packaging is not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.

Updates to This Privacy Policy

JFAM Packaging reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our website or services after changes are posted constitutes acceptance of the revised Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: